SOLUTION
To combat this critical issue, together we harnessed the power of innovative dashboard design to detect and mitigate water leaks with real-time insights and connectivity, ultimately helping Citizens Energy Group to conserve water and enhance operational efficiency.
AFTER
ROLE & CONTRIBUTIONS
Product designer
Ideation
Visual design
PrototypingTIMELINE & TEAM
5 months
2 UX designers
Water system manager
Transformation architect
E&H, a global leader in industrial measurement solutions, leveraged its flagship service, Netilion Cloud, to offer robust device connectivity and comprehensive insights to help out Citizens Energy.
BEFORE
OVERVIEW
Citizens Energy Group, a crucial utility provider in Indianapolis and a client of E&H, faces significant water loss due to undetected leaks within their plant, threatening operational efficiency and resulting in the loss of millions of gallons of water daily.
ENDRESS AND HAUSER
Predictive leak detecting dashboard that slashes downtime by 25%.
01 DOWNTIME
Reduced the unplanned downtime by 25% with new dashboard.
02 VISIBILTY
Increased visibility of 7+ KPI’s to find leaks effectively with the new dashboard.
OUTCOMES
PROCESS
01/ EVALUATION
END USERS
Field engineer & Manager.
CURRENT WORKFLOW
DESIGN DECISION 01
Finding issues in current workflow to understand what is the problem.
RESULT
The issues were the manual entry of data, usability issues in the dashboard, and a lack of predictive insights.
ISSUE 01
Don’t know where to focus on the dashboard.
ISSUE 02
Too many Dashboard links and not intuitive.
ISSUE 03
Not enough information
to understand the KPI’s.
USABILITY ISSUES
02/ PERSONAS
DESIGN DECISION 01
We created personas for the engineer and manager with the workflow and dashboard issues.
RESULT
It helped us propose a new
workflow considering the pain points.
ENGINEER PERSONA
Personas are chosen to understand users more, since they are a huge part of the workflow and dashboard.
MANAGER PERSONA
INSIGHT 01
Lack of communication
with the team.
INSIGHT 02
Ensuring functionality and analyzing data is hard for Manager and Field Engineer.
INSIGHT 03
Providing better data visualization and collective data overview can help the manager.
NEW WORKFLOW
INSIGHT 01
Dashboard now shows collective data overview of sensors and other systems.
INSIGHT 02
The solution provides Predictive analytics to optimize maintenance requests.
INSIGHT 03
Communication is improved with Manager and the Engineer.
04/ TESTING
DESIGN DECISION
We tested the solution with feasibility, desirability and
viability.
RESULT
The new dashboard design
helped in improving visibility
of the pant treatment process.
01 FEASIBILITY
Solution is feasible as Citizens energy can use the sensors and cloud service of E and H.
02 DESIRABILITY
Reducing manual effort and centralization of data helps in desirability of the solution.
03 VIABILITY
The solution is viable as it helps in customer retention and competes with current trends.
05/ REFLECTIONS
01 DIVERSE SCREENS
After implementing the new design, I learned to highlight real-world data, sensor performance, and necessary alerts for a critical dashboard.
02 PROJECT TIMELINE
Working with an industrial and manufacturing client helped me understand the complexity of their problems.
03 DESIGN LEADERSHIP
The challenges involved understanding the wastewater treatment process and providing an economically feasible solution.
WHAT WOULD I DO DIFFERENTLY ?
Incorporate sustainability into the design process to ensure long-term environmental and economic benefits.
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03/ DESIGN ITERATIONS
DESIGN DECISION 01
We ideated the low-fidelity and mid-fidelity wireframes with new workflow insights.
RESULT
After major 2 iterations of two pages, we designed the hi-fidelity prototypes.
OVERVIEW PAGE
ITERATION DECISION 01
Visual graphs and Layers for phases with toggle buttons are added to improve visibility.
RESULT
Better options for a field engineer to view visual analytics of the plant and leak detection.
ITERATIONS
ITERATION DECISION 02
Layers have been changed to individual legends to view information.
RESULT
Better options for a field engineer and manager to view visual analytics of the plant.
OVERVIEW PAGE
ITERATIONS
ITERATION DECISION
Alerts were color coded with criticality and a call to action for faster responding.
RESULT
Better reference for a field engineer and manager to view critical alerts of the plant.
ALERTS PAGE
ITERATIONS